Customer Service Associate

Job Profile :Customer Service Associate

Location :New Delhi

Purpose

Responsible for increasing the sales of the store by providing quality services to the customers.

Key Responsibilities

  • Attending the customers and making the sales.
  • Daily stock replacement..
  • Maintaining cleanliness in display.
  • Preparation of stock requirements.
  • Matching the computer and physical stock by regular checks of allotted category.
  • Informing store manager about slow movers of the assigned category.
  • Placing the merchandise in assigned section according to price.
  • Follow up with the customers at the time of any promotions.
  • Achieve sales target of the section
  • Ensure sales closure of the walk-in customers
  • Handing over the basket to the customer.
  • To ensure that the customers are attended without waiting them for too long.
  • Effectively resolve customer issues in the minimum possible time conforming to the overall timelines laid in the Customer Service Policy.
  • Escalate not resolved queries to Store Managers, requiring urgent attention.
  • Greeting customers.
  • Help and offer customers with baskets and trolleys.
  • Writing down customer orders, if required.
  • Keeping shelves clean and tidy all the time.
  • Attend staff meetings regularly.
  • Create an environment of customer delight by proactively educating the sales floor staff.
  • Identify high frequency customers based on data analytics and target specific product/service offerings and maintain customer satisfaction.
  • Have the customer complaints regarding their in-store experience registered and resolved.
  • Ensure the barcode on every product for comfort billing.
  • Follow Dress Code & Grooming Standards.
  • Immediately inform ASM / FI about the damage made by the customers.
  • Following store managers instructions and taking responsibility
  • Minimizing shrinkage in the assigned section

Description:

  • Must be at least 10+2 or above.
  • 1 year or more experience in any good retailing company.
  • Good grasping power to learn the new things.
  • Liveliness in behavior and while attending customers.
  • Having good knowledge of customer attending.
  • Good product knowledge.
  • Knowledge of substitute item of any division.
  • Knowledge of product placement.
  • Knowledge of display.
  • Prevent the shrinkage and damage.
  • Handling the cleanliness & display of fragile products.
  • Suggestive and add on sale techniques.
  • Must be a good performer.
  • Adopt the training inputs for perfection.

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