To ensure the administration of floor and fulfillment of customer requirements to make them satisfied, so that the sale of the store increases.
Key Responsibility Areas
Floor incharge should have complete knowledge of the job desription's of CSA / Cashier and is responsible for making sure that all are being followed by the staff. The additional responsibility other than the key responsibility area of the complete staff reporting are listed below but are not limited to the same.
To ensure the cleaning of shelves, floor, door, windows, lighting and surroundings.
Proper shelving of products.
Replace broken items & barcode due to price change.
Handle billing & cash in case of shortage of staff.
Receive the delivery of goods from the warehouse.
Interact with customer to guide them as per their requirements.
Inform the walk-in customers regarding the new products and promotions at the store.
Taking customer feedback on the prescribed format.
Discuss and plan with the Store Manager the methodology for achieving the Store target.
Ensure the bills pertaining to telephone, electricity etc. are sent to HR Department within 24 hrs of receiving them.
Physical check of the stock as per TO/Bill/Challan and ensure that they should be entered in the system on the same day and report damages or variances as per LP procedure.
Maintain a register for receiving of deliveries from the warehouse.
Maintain register for damage, incoming & outgoing of goods.
Manage staff on the floor.
Make sure that the CSA’s have full product knowledge by providing them training.
Ensure they attend to the customer in the right manner.
Get maximum output from the CSAs by motivating them so that it results in increase in the sales and helps in achieving the targets.
Optimum utilization of Housekeeping staff.
Indent (vendor /dept wise) and handover/discuss with SM/ASM.
Handle customer queries and complaints.
Update himself on all relevant products and service information.
Update IT Department on IT related issues via email or telephone.
Implement visual merchandising as per standards.
Ensure that Store ambience is Pleasant.
Ensure implementation of Dress Code & grooming Standards.
Brief the team and assign them daily target along with discussion on the previous day’s performance and MTD (achievement v/s target).
Ensure smooth Billing on POS.
Ensure that there is perfect interaction on POS between the Cashiers & the customer about the Power Price suggestion. Thus ensuring that cashiers are adhering to the KRA.
Ensure Security Guard and Housekeeping staffs are available.
Check & Ensure that the AC, lights, Cash counters/ Billing machines, telephone, tube lights, fire extinguisher etc are in working condition.
Conduct the daily inventory of 20 items in a given format and mail it to AMO after verification by the SM/ASM.
Keep control on theft prone items by conducting the daily inventory & submitting the report in the given format.
Keep track of fast moving items and inform the status to SM/ASM.
Do a daily sales analysis and discuss with SM/ASM.
Feel, touch and enjoy shopping at a SUPER99 store!
It’s time to shop the way most Indians do! So, visit a SUPER99 store near you and feel the real joy of shopping. Here, you can feel and touch the product before buying them, a la real shopping! We know online shopping may well be convenient, but it never does feel enriching. After all, we Indians are a bit different when it comes to buying. We love buying products only after ‘getting a feel of it’. This is where online shopping fails to satiate our appetite. We thus bring retail shopping for those people who still love to ‘see-touch-and-feel’ before buying anything. At a SUPER99 store, you don’t pay unless you’re sure what you’re paying for! We’re for those people who believe that no matter what, retail shopping never goes out of fashion, ever!
Choose online, shop offline!
Yes, get the best of both worlds. You can now choose online and shop offline! Shopping was never that much fun for sure. Visit the super99.in website, browse through available product categories and see what catches your fancy. With a listing of thousands of products of daily use, you are sure to stumble upon something that excites and delights you in equal measure. The website will help you get a good idea about the product and then, you can locate our nearest store to see and feel the product before actually buying.
Feel the magic of real shopping!
Online shopping is not always fun. In most cases, you order one thing and feel like you are being delivered something entirely different. Sometimes, you also feel cheated. You’re not alone, as a growing number of people feel this way, and actually rue the decision of shopping that way. So, say goodbye to that ‘unreal’ shopping experience and stick to what suits you the best – REAL SHOPPING. Visit one of our many stores across India and buy from a huge range of products from across many different categories. We offer products in categories such as Kitchen & Dining, Health & Beauty, Toys & Games, Food & Beverage, Stationery, Home Accessories, Gifts & Decor, Bathroom, Ready to Wear and much more. So, unleash the shopper in you and find what adds real value to you!
A heaven for shop-hoppers and discount-hunters!
No more shop-hopping. No need to look elsewhere for big discounts. Visit a SUPER99 store near you and find products at heavy discounts. Prices are so unbelievably low that you might not believe at first! That’s why you will love shopping with us but also crave to visit us over and over again! At a SUPER99 store, you will get what you’re shown and above all, you need to pay only after having the real satisfaction about what you are getting!
100% satisfaction with shopping!
Don’t buy before you are sure about a product. Don’t let online shops or web stores fool you through fake imagery or offers. Rather, pay only after you are sure about the product and its quality. Never waste your money on products or items that are either costly or not adding any value at all. At a SUPER99 store, you are delivered with 100% satisfaction. So, don’t miss the chance and get the best and most out of retail shopping!